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FAQ
Frequently asked questions
General
Our charms are made with high quality, non toxic, BPA-free food grade silicone beads, lightweight acrylic beads, and durable nylon cording. They are designed to be lightweight, vibrant, and long-lasting!
Silicone and light beads are super easy to maintain! If your charm gets dusty or dirty, simply wipe it down with a damp cloth or warm water and mild soap. Air dry or pat dry with a soft cloth. Do not use harsh chemicals or submerge any metal keychains or hardware in water for long periods.
Because every charm design uses a unique mix of silicone and light beads, item weights vary. Your exact shipping total is calculated dynamically at checkout once you enter your delivery address.
Standard orders are handcrafted and packaged within 2–4 business days before being handed off to the carrier. I process orders as they were received. You will receive a tracking link via email as soon as your order ships.
Due to the handmade nature of our items, all sales are generally final. However, if your order arrives damaged or if there’s an error with your package, please reach out to us within 48 hours of delivery to our business email, littledovecharms@gmail.com with a photo and order# and we will make it right!
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